Privacy Policy for Acha Web Hosting
Last Updated: August 6, 2025
Acha Web Hosting ("we," "us," or "our") is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you use our website, services, and products (collectively, the "Services").
By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.
1. Information We Collect
To provide you with our Services, we must collect certain information about you. The types of information we collect depend on how you interact with our Services.
A. Information You Provide to Us Directly:
Account Information:
When you sign up for an account, we collect personal details such as your full name, email address, physical address, and telephone number.
Billing and Payment Information:
When you purchase our Services, you provide financial information necessary to process your payment. This includes credit/debit card numbers, expiration dates, security codes, and billing address. We do not store your full payment card details; this information is securely processed by our third-party payment gateways.
Domain Registration Information (WHOIS):
When you register a domain name, you are required to provide contact information for the domain owner, administrative contact, and technical contact. This information is mandated by the Internet Corporation for Assigned Names and Numbers (ICANN) and other domain registries. This data may include your name, address, email, and phone number, and it may be made publicly available in the WHOIS database, depending on the domain's registry rules.
Support and Communication:
When you contact us for customer support, technical assistance, or general inquiries via email, chat, or support tickets, we collect the content of your communications and any information you provide to resolve your issue.
B. Information Collected Automatically:
Log Data:
When you visit our website or use our Services, our servers automatically record information, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of access.
Cookies and Tracking Technologies:
We use cookies, web beacons, and other tracking technologies to enhance your experience, analyze website traffic, remember your preferences, and provide personalized content. Cookies are small data files stored on your device that help us improve our Services.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Maintain Services:
To create and manage your account, process your orders, provide the hosting, domain, and other Services you have purchased, and to ensure the proper functioning of our infrastructure.
To Process Payments:
To complete transactions and bill you for the Services. We use third-party payment processors to handle your payment information securely.
To Communicate with You:
To send you service-related notifications, such as invoices, service updates, security alerts, and responses to your support requests. We may also send you marketing communications and promotional offers, from which you can unsubscribe at any time.
To Improve and Personalize Services:
To analyze how our Services are used, diagnose technical issues, conduct research, and enhance the functionality and user experience of our website and products.
For Security and Fraud Prevention:
To verify your identity, protect your account from unauthorized access, and to detect and prevent fraudulent activities or other illegal acts.
To Comply with Legal Obligations:
To comply with applicable laws, regulations, legal processes, and governmental requests, including those related to domain name registration and data retention.
3. How We Share Your Information
We will not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with third parties only in the following circumstances:
Third-Party Service Providers:
We use trusted third-party companies to perform services on our behalf, such as payment processing, customer support software, and data analytics. These providers are only given access to the information they need to perform their functions and are contractually obligated to protect your data.
Domain Registries (ICANN):
When you register a domain name, we are required by ICANN and other registries to submit your contact information. As a result, certain details may be made public in the WHOIS database. You may have the option to purchase a "Domain Privacy" service to protect some of this information.
Legal Compliance and Protection:
We may disclose your information if we are required to do so by law, court order, or governmental authority. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others, including to enforce our Terms of Service.
Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
4. Your Data Security
The security of your personal information is a top priority for us. We implement a variety of technical and organizational security measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Encryption:
We use Secure Sockets Layer (SSL) encryption to protect data transmitted between your browser and our website.
Access Controls:
We restrict access to your personal information to authorized employees and contractors who need the information to perform their jobs.
Data Center Security:
Our servers are housed in secure, monitored data centers with robust physical and digital security protocols.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices and Rights
You have certain rights regarding your personal information. You can:
Access and Update:
You can review and update your account information at any time by logging into your client area.
Opt-Out of Marketing:
You can opt-out of receiving promotional emails from us by contact us
Request Deletion:
You can request the deletion of your account and personal data, subject to our legal and contractual obligations to retain certain information (e.g., for billing or legal compliance).
To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable data protection laws.
6. Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. International Data Transfers
As we operate globally, your personal information may be processed and stored in countries outside of your own. By using our Services, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
E26, Walton Raod, Lahore - PK
+92 (306) 003 0758
09:00-05:00 (PST)